Can I Return This?
Can I return Amazon packages at Kohl's?
Short answer: Yes. Kohl's says Amazon returns are free at most Kohl's stores (excluding Anchorage, Alaska). Start the return in Amazon's Online Return Center, pick the Kohl's Dropoff option, then bring the item and the QR code Amazon gives you to a participating Kohl's store. A Kohl's associate packs, labels and ships it for free.
Details
- You don't need a box or a shipping label: Kohl's says its associate will pack, label and ship the return.
- Amazon emails the QR code and also shows it in your Amazon account.
- Kohl's only handles the drop-off. You start the return with Amazon, so whether an item can be returned, and your refund, follow Amazon's return policy.
How Kohl's Dropoff works (from Kohl's return policy page)
- 1. Begin your return in Amazon's Online Return Center.
- 2. Select the Kohl's Dropoff option.
- 3. Amazon emails a QR code and shows it in your account.
- 4. Bring the item(s) and the QR code to a participating Kohl's store.
- 5. A Kohl's associate packs, labels and ships the return for free.
Source: Kohl's official return policy · Last verified 2026-10-26
Policies change and stores may make exceptions—confirm with the official page before you go.
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