Kohl's return policy
Verified from official page · Last verified 2026-10-14
Kohl's offers a comparatively long 90/120-day window for most items, with shorter limits for electronics, mattresses, and Sephora at Kohl’s.
- Standard return window
- 90 days most merchandise; 120 days for Kohl’s Cardholders
- Receipt / no-receipt
- Most returns accepted with or without receipt. Lookup via order number, Kohl’s Rewards, credit card, or app barcode. No receipt + no lookup → Kohl’s Merchandise Credit at lowest discounted 13-week sale price (photo ID may be required). Store purchases return in store only.
- Opened / used items
- Items should be in original condition/packaging when applicable. Sephora at Kohl’s: new or gently used within 30 days with receipt (no non-receipted).
- Exceptions
- Premium electronics & watches: 30 days
- Mattresses: 30 days
- Sephora at Kohl’s: 30 days, receipt required
- Non-refundable: beverages; opened/unsealed breast pumps & accessories; trading cards; blind box items/toys
- Baby registry verified items: up to 365 days
- Holiday 2026: Kohl’s merchandise bought 10/4/26–12/30/26 returnable through 1/31/27; Sephora at Kohl’s bought 10/30/26–12/30/26 through 1/31/27
- Refund method
- Original payment when purchase is verified; otherwise often KMC. EBT returns → KMC. Mail returns: customer pays postage.
- Holiday extensions
- See 2026 holiday window above through Jan 31, 2027 for eligible dates.
Official policy: https://www.kohls.com/faq/article/893
Kohl's return FAQs
Can I return to Kohl's without a receipt?
Often yes—Kohl’s says most returns are accepted with or without a receipt and associates can look up orders. If lookup fails, expect merchandise credit at the lowest 13-week sale price.
Can I return Sephora products bought at Kohl's to Sephora?
No. Sephora at Kohl’s / Kohls.com Sephora items return to Kohl’s; standalone Sephora purchases do not return to Kohl’s.
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