Home Depot return policy
Verified from official page · Last verified 2026-10-14
Home Depot’s core window is 90 days for most new unopened goods (365 days on many HD credit accounts), with 30-day limits on furniture, gas equipment, generators, and consumer electronics.
- Standard return window
- Most new, unopened merchandise: 90 days; Home Depot credit/commercial accounts often 365 days (exceptions apply)
- Receipt / no-receipt
- Valid proof of purchase for exchange/refund to original payment. Missing receipt: system lookup often available within 30 days for card/check, or within 365 days for HD credit/commercial accounts. Photo ID required for many non-receipted/store-credit returns.
- Opened / used items
- Policy emphasizes new, unopened merchandise for the standard window; components should be returned for a full refund. Hazmat/fuel equipment often must go to a store, not by mail.
- Exceptions
- 30 days: furniture; gas-powered equipment & tractors; generators (excl. whole-house/stationary); TVs & computers
- Major appliances: report damage within 48 hours of delivery
- Live goods: perennials/trees/shrubs often 1-year guarantee; cut flowers non-returnable
- Whole-house/stationary generators, utility trailers, gift cards, custom paint samples: non-returnable
- Design Center purchases: 90 days even with HD credit
- Refund method
- Original form of payment when possible; gift card/store credit purchases refund as store credit. Store returns often credit immediately.
- Holiday extensions
- Not detailed in the official fragments/PDF we loaded.
Official policy: https://www.homedepot.com/c/Return_Policy
Home Depot return FAQs
Can I return paint to Home Depot?
Custom-made products such as paint samples are listed as not returnable on Home Depot’s policy exceptions. For mixed/custom paint beyond samples, treat eligibility as exception-sensitive—bring your receipt and ask the store, and do not rely on mail returns for hazardous materials.
Can I return HomeDepot.com orders in store?
Yes. Official FAQ text states items purchased on homedepot.com can be returned to the store with shipment/order confirmation or packing slip.
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