IKEA return policy
Verified from official page · Last verified 2026-10-14
IKEA US offers one of the longest windows: 365 days unopened / 180 days opened, with ID + receipt requirements and a few category exclusions.
- Standard return window
- 365 days for new unopened products; 180 days for open products—with proof of purchase
- Receipt / no-receipt
- Receipt and valid government photo ID required; ID info retained for return authorization. Online or in-store US purchases returnable to US IKEA stores (not Planning Studio / Pick-up Points).
- Opened / used items
- Opened/assembled OK within 180 days; original packaging not required. Dirty, stained, damaged, incomplete, or modified products excluded.
- Exceptions
- No returns: plants, cut fabric, custom countertops, as-is
- Mattresses: exchange once within 90 days (“Love it or exchange it”)
- Promotional item value may be deducted if not returned with the deal
- Refund method
- Same form of payment originally used (net purchase price on receipt).
- Holiday extensions
- Not specified on the return policy pages we loaded.
Official policy: https://www.ikea.com/us/en/customer-service/returns-claims/
IKEA return FAQs
Can I return opened IKEA furniture?
Yes within 180 days with proof of purchase if not dirty, stained, damaged, incomplete, or modified. Unopened products have 365 days.
Can I return to IKEA without a receipt?
IKEA’s policy pages emphasize proof of purchase (receipt) plus photo ID. Treat no-receipt returns as not assured—bring any order confirmation you have.
Common questions
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