Sephora return policy
Verified from official page · Last verified 2026-10-14
Sephora allows most new or gently used returns within 30 days with proof of purchase; opened makeup is generally OK if gently used.
- Standard return window
- 30 days for new or gently used products with proof of purchase (policy effective for purchases on/after April 24, 2025; page last updated Sept 2, 2026)
- Receipt / no-receipt
- Proof of purchase required (receipt, packing slip, order email, Beauty Insider lookup, etc.). Non-verifiable products ineligible. Sephora at Kohl’s purchases return to Kohl’s, not Sephora.
- Opened / used items
- New or gently used accepted within 30 days. Gift cards and some Favorites kits / intimate care items final sale.
- Exceptions
- Sephora.com / store purchases cannot be returned at Sephora at Kohl’s (and vice versa)
- Instacart/DoorDash/Uber Eats/TikTok Shop: channel-specific return paths
- Mail returns free with prepaid label for eligible Sephora.com orders; shipping charges generally not refunded except Sephora error
- Refund method
- Usually original payment; PayPal/gift card/online credit may become store or online credit depending on return channel—see Sephora’s tables.
- Holiday extensions
- Not listed as a separate blanket extension on the Returns & Exchanges page we loaded.
Official policy: https://www.sephora.com/beauty/returns-exchanges
Sephora return FAQs
Can I return opened makeup to Sephora?
Yes—Sephora accepts new or gently used products within 30 days with proof of purchase, subject to validation and abuse monitoring.
Can I return Sephora at Kohl’s to a Sephora store?
No. Sephora at Kohl’s / kohls.com Sephora purchases must be returned via Kohl’s; standalone Sephora purchases cannot be returned at Sephora at Kohl’s.
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