Etsy return policy
Verified from official page · Last verified 2026-10-14
Etsy has no single return window—sellers set returns; Etsy Purchase Protection covers problem orders.
- Standard return window
- Set by each seller; Etsy Purchase Protection cases can be opened for 30 days once eligible
- Receipt / no-receipt
- Purchase Protection covers non-delivery, not-as-described, damaged, or 7+ days late. Contact seller first; open a case after 48 hours.
- Refund method
- Eligible Purchase Protection cases: full refund.
Official policy: https://help.etsy.com/hc/en-us/articles/360016126873-How-to-Resolve-a-Case-from-a-Buyer
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