Bath & Body Works return policy
Verified from official page · Last verified 2026-10-14
Bath & Body Works accepts new or gently used products; refunds to original payment within 90 days with receipt.
- Standard return window
- 100% satisfaction guarantee; with receipt, original-tender refund within 90 days, merchandise credit after
- Receipt / no-receipt
- No receipt: merchandise credit at lowest selling price. Some stores limit non-receipted returns to $250 per 90 days; ID may be required.
- Opened / used items
- New, gently used, or defective accepted; excessive wear or defaced labels refused.
- Exceptions
- Gift cards not returnable
- Amazon/TikTok purchases return to that seller
- Exchange for same type and ticket price
- Refund method
- Original tender within 90 days with receipt; otherwise merchandise credit.
Official policy: https://customercare.bathandbodyworks.com/hc/en-us/articles/4410658681875-Store-Purchase-Return-Policy
Bath & Body Works return FAQs
Can I return used Bath & Body Works products?
Yes—gently used products qualify under its 100% satisfaction guarantee, but items with excessive wear can be refused.
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