eBay return policy
Verified from official page · Last verified 2026-10-14
eBay return windows are set by sellers; the Money Back Guarantee covers missing or not-as-described items.
- Standard return window
- Set by each seller; eBay Money Back Guarantee covers items that don't arrive or don't match the listing
- Receipt / no-receipt
- Wrong, broken, damaged, or faulty items (not described as such) can be returned for a refund even if the seller does not offer returns.
- Exceptions
- Seller pays return shipping for not-as-described returns
- Remorse returns outside the seller window are at seller discretion
- Some Authenticity Guarantee purchases are final sale
- Refund method
- Seller refunds within 2 business days of receiving the return; eBay may step in.
Official policy: https://www.ebay.com/help/policies/rules-policies-buyers/ebay-money-back-guarantee-policy?id=4210
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