Ross return policy
Verified from official page · Last verified 2026-10-14
Ross refunds with a receipt within 30 days; otherwise store credit.
- Standard return window
- 30 days with receipt for a refund; older receipts → exchange or store credit
- Receipt / no-receipt
- No receipt: valid photo ID; store credit or exchange at current selling price (credit over $50 mailed within 21 days). Limit on no-receipt refunds.
- Opened / used items
- No refunds, credit, or exchanges on used, worn, or altered merchandise. Opened software: defective exchange only.
- Exceptions
- Swimwear and lingerie need original ticket
- Check purchases: 5-day wait for cash refund
- Some categories not returnable without receipt
- Refund method
- Same card for card purchases (card must be present).
Official policy: https://www.rossstores.com/contact-us/
Common questions
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