Gap return policy
Verified from official page · Last verified 2026-10-14
Gap allows free in-store returns within 30 days; mail returns cost nonmembers $6.
- Standard return window
- 30 days from purchase (store) or delivery (online)
- Receipt / no-receipt
- Bring receipt, Rewards phone number, or the credit card used. In-store purchases cannot be returned by mail.
- Exceptions
- Final Sale: no returns/exchanges
- Mail returns: free for Encore members; $6 per package for nonmembers
- Returns only at the same brand (no Factory/Outlet cross-returns)
- Some Encore members have extended windows
- Refund method
- Not detailed on the store FAQ page.
Official policy: https://www.gap.com/stores/tx/shenandoah/gap-6354.html
Gap return FAQs
Can I return to Gap without a receipt?
Yes—bring your Rewards phone number or the credit card used and Gap will look it up.
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