Zara return policy
Verified from official page · Last verified 2026-10-14
Zara gives 30 days with labels attached; store returns free, drop-off $4.95.
- Standard return window
- 30 days (online: from shipment date; store: from purchase date)
- Receipt / no-receipt
- Stores: present items and Zara QR or receipt (free). Drop-off point: online only, $4.95 deducted.
- Opened / used items
- Items must be in original condition with all labels.
- Exceptions
- Return in the same market/region as purchase
Official policy: https://www.zara.com/us/en/help-center/HowToReturn
Zara return FAQs
Can I return Zara without a receipt?
For store returns Zara asks for your Zara QR or the receipt; drop-off returns of online orders don't need a receipt.
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