J.Crew return policy
Verified from official page · Last verified 2026-10-14
J.Crew accepts unworn items within 30 days with proof of purchase; $7.50 for prepaid mail labels.
- Standard return window
- 30 days of original purchase, with proof of purchase
- Receipt / no-receipt
- Online purchases: mail ($7.50 prepaid label) or J.Crew store; store purchases return to a store. Cash refunds need ID + original receipt.
- Opened / used items
- Unworn, unwashed, undamaged (or defective). Swimsuits need hygienic liners.
- Exceptions
- Not returnable: monogrammed, personalized, lingerie, vintage, altered, final sale
- Marketplace items go back to vendor
- J.Crew items cannot go to J.Crew Factory
- Refund method
- Original payment; gift-card purchases → new gift card.
Official policy: https://www.jcrew.com/help/returns-exchanges
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