Best Buy return policy
Verified from official page · Last verified 2026-10-14
Best Buy’s standard window is short (15 days, 60 with higher membership tiers), with device restocking fees and many opened-item exclusions.
- Standard return window
- Most products: 15 days (60 days for My Best Buy Plus/Total members, excl. Marketplace). Activatable devices: 14 days (Verizon activatable: 30 days).
- Receipt / no-receipt
- Store returns: packing slip/receipt and payment card help. No proof of purchase: reimbursement may be store credit, limited/denied; tax/fees may not be reimbursed.
- Opened / used items
- Like-new condition expected. Apparel unworn with tags. Missing accessories/packaging may mean denial or deduction. Many consumables/bodily-fluid items nonreturnable once opened.
- Exceptions
- Restocking: $45 activatable devices (excl. prepaid); 15% on drones/cameras/lenses/camcorders/projectors/select scooters/saunas/special-order etc. (no fee if unopened or in certain states)
- Nonreturnable once purchased: custom/personalized, Final Sale, many digital codes/gift cards, high Wh batteries, e-bikes/mopeds, plumbing items, trading cards, etc.
- Nonreturnable once opened: bodily-fluid products, SIM kits, LEGO, consumables, Marketplace entertainment physical media, etc.
- Opened Best Buy entertainment media: exchange for identical item only
- Holiday decorations (Halloween/Christmas categories): 15 days even for members
- Litter boxes: 90 days; pet training devices & hearing aids: 60 days
- Refund method
- Same way you paid in most cases. Gift card tender → new gift/e-gift card. Large cash/check thresholds may refund by check.
- Holiday extensions
- Halloween/Christmas decoration categories: 15-day window for all customers (membership extensions do not apply).
Official policy: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c
Best Buy return FAQs
Does Best Buy charge restocking fees?
Yes for some categories—e.g., $45 on many activatable devices and 15% on cameras, drones, projectors, and other listed products—unless unopened or prohibited by law/state exceptions.
Can I return Best Buy purchases without a receipt?
Best Buy says reimbursements lacking proof of purchase may require an email, may be store credit only, may be denied/limited, and may exclude tax/fees.
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