H&M return policy
Verified from official page · Last verified 2026-10-14
H&M gives you 30 days; in-store returns are free, mail returns cost $5.99.
- Standard return window
- 30 days
- Receipt / no-receipt
- Any US H&M store (excl. Puerto Rico) with valid receipt and tags attached, or via online Returns Portal.
- Exceptions
- Mail returns: $5.99 deducted
- No returns past 30 days in store or online
- Restricted items have separate rules
- Refund method
- Original payment; shipping not refunded.
Official policy: https://www2.hm.com/en_us/customer-service/returns.html
H&M return FAQs
Can I return H&M without tags?
H&M's policy requires tags attached for store returns.
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