Costco return policy
Verified from official page · Last verified 2026-10-14
Costco’s hallmark is a broad satisfaction guarantee, with a notable 90-day limit on many electronics and several non-refundable categories.
- Standard return window
- Risk-Free 100% Satisfaction Guarantee on merchandise with exceptions; many electronics limited to 90 days from receipt
- Receipt / no-receipt
- Warehouse purchases return at any Costco warehouse returns counter. Online orders can return at any warehouse or via Costco.com.
- Opened / used items
- Satisfaction guarantee applies broadly, subject to listed exceptions (electronics window, custom orders, non-refundables).
- Exceptions
- Electronics (TVs, projectors, major appliances above listed sizes, computers, tablets, smart wearables, cameras/drones/camcorders, MP3, cell phones): return within 90 days of member receipt
- Diamonds ≥1.00ct: Jewelry Credit Memo with original paperwork; gemologist inspection
- Cigarettes/alcohol: no returns where prohibited
- Special Order Kiosk / custom installed: generally non-returnable except warranty issues
- Airline/live events, precious metals, shop cards, gift cards/tickets: non-refundable
- Membership fee refundable anytime if dissatisfied
- Refund method
- Refund of purchase price subject to limitations; payment methods differ online vs warehouse—see Costco’s accepted payments guidance.
- Holiday extensions
- Not specified on the Costco CS answer we loaded.
Official policy: https://customerservice.costco.com/app/answers/answer_view/a_id/1191
Costco return FAQs
Does Costco really take anything back anytime?
Costco guarantees satisfaction on merchandise with important exceptions—especially electronics (typically 90 days), custom/special-order goods, and non-refundables like gift cards, precious metals, and event tickets.
Can I return Costco.com orders to a warehouse?
Yes. Costco’s policy states items ordered online can be returned at any Costco warehouse or initiated through Costco.com.
Common questions
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