Wayfair return policy
Verified from official page · Last verified 2026-10-14
Wayfair accepts most returns within 30 days of delivery; you usually pay return shipping.
- Standard return window
- Most items: 30 days of delivery
- Receipt / no-receipt
- Start returns from My Orders; in-store returns at select Wayfair stores. No returns at warehouses.
- Opened / used items
- Items delivered disassembled should be returned disassembled. Open Box items not returnable.
- Exceptions
- Mattresses: 100 nights; free to store credit or $49–$99 fee to original payment
- Large appliances: 48 hours, uninstalled, original packaging
- Not returnable: open box, clearance, gift cards, made-to-order/personalized, live plants, swatches, certain dangerous goods
- Customers generally pay return shipping
- Refund method
- Store credit (24 hours) or original payment (3–5 business days) after the item is received.
- Holiday extensions
- Items purchased Nov 1–Dec 31 (except appliances) returnable until Jan 31.
Official policy: https://www.wayfair.com/help/article/returns/
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