GameStop return policy
Verified from official page · Last verified 2026-10-14
GameStop: 15 days for new unopened items, 7 days for pre-owned.
- Standard return window
- New unopened: 15 days; pre-owned: 7 days; PCs/laptops/TVs/monitors: 7 days
- Receipt / no-receipt
- Valid proof of purchase required (receipt, order number, packing slip, barcode); ID may be required. No proof: not returnable (may trade in).
- Opened / used items
- Opened new hardware, software, accessories, collectibles, PCs are final sale (defective exchange allowed).
- Exceptions
- Special/collector editions: 7 days
- Final sale: trading cards, blind items, clearance, digital, books, consumables
- Pro members: unopened new software/hardware 30 days
- Online returns by mail: $8.99; consoles $14.99
- Refund method
- Original form of payment; gift receipt → gift card or exchange.
Official policy: https://www.gamestop.com/fullreturnpolicy/
GameStop return FAQs
Can I return a used game to GameStop?
Pre-owned products get a full refund within 7 days.
Common questions
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