Apple return policy
Verified from official page · Last verified 2026-10-14
Apple’s standard return window is 14 days from receipt for direct Apple purchases, with strict software and gift-card exclusions.
- Standard return window
- 14 calendar days from the date you received the item (Apple Store / Apple online purchases only)
- Receipt / no-receipt
- Return via order account (mail with Apple label) or any U.S. Apple Store. Only items purchased directly from Apple.
- Opened / used items
- Repackage with all cords/adapters/documentation. Opened software generally ineligible if installed or seal broken; electronic downloads and gift cards not returnable.
- Exceptions
- Ineligible: opened software (if installed/seal broken), ESD downloads, software upgrades, Apple Gift Cards, Apple Developer products
- Personalized/custom-configured Macs: returnable for refund but not in-store exchange
- Carrier service cancellation is customer’s responsibility when returning iPhone/iPad
- Refund method
- Refund initiated when Apple receives item / cancels billed pickup. Cards: to issuing bank within five business days of receipt; Gift Card purchases → Apple Gift Card; Account Balance → Account Balance.
- Holiday extensions
- Not stated on the Returns & Refunds help page we loaded.
Official policy: https://www.apple.com/shop/help/returns_refund
Apple return FAQs
Can I return an opened iPhone to Apple?
If purchased directly from Apple and within 14 days of receipt, yes—return complete with accessories. Carrier plan cancellation is separate and your responsibility.
Can I return Apple products bought at Best Buy/Target to Apple?
No. Apple’s page states only items purchased directly from Apple can be returned to Apple; other retailers’ policies apply.
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