Chewy return policy
Verified from official page · Last verified 2026-10-14
Chewy accepts returns within 365 days with free return shipping—even opened food.
- Standard return window
- 365 days of purchase, free return shipping
- Opened / used items
- Opened items like pet food and litter, damaged or expired items, personalized items, and Vet Diet items can be returned.
- Exceptions
- Activated Chewy gift cards not returnable
- Prescription items: contact Chewy
- Guest-checkout purchases paid by Chewy gift card not refundable
- Shipping refunded only if entire order returned
- Refund method
- Original payment method or Chewy account balance.
Official policy: https://www.chewy.com/customer-care/returns/return-policy/chewy-return-policy
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