PetSmart return policy
Verified from official page · Last verified 2026-10-14
PetSmart: 60 days with receipt; merchandise card otherwise.
- Standard return window
- Receipts valid for 60 days
- Receipt / no-receipt
- No receipt or over 60 days: merchandise return card for most recent sale price with valid ID.
- Opened / used items
- Original packaging, new or salable condition.
- Exceptions
- No returns: prescription medication; special orders in store
- Receipt required for items $10+: electronic collars/fencing, grooming tools, filters/pumps, non-Rx meds/vitamins, calming products, flea & tick
- Refund method
- Cash for cash; credit card → card or merchandise card; debit → cash.
Official policy: https://www.petsmart.com/help/returns-and-refunds-H0008a.html
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