How to return a Macy's gift without a receipt (2026)

Short answer: Yes, for store credit. Macy's says a gift receipt or registry number gets you store credit, and without proof of purchase it may give store credit at the item's lowest selling price in the last 90 days. A name and address may be required. Most gifts bought Oct 5–Dec 31, 2026 can go back until Jan 31, 2027. Store returns are free.

2026 holiday return window: Bought Oct 5–Dec 31 → Jan 31, 2027

Announced on Macy's official page

Macy's Holiday 2026 Return Policy: most merchandise bought at Macy's or macys.com from Oct 5 to Dec 31, 2026 can be returned until Jan 31, 2027. Items sold by Dyson and Mac Duggal are excluded and keep the 30-day window, and Last Act merchandise is final sale.

Returning a Macy's gift with a gift receipt or proof of purchase

With a gift receipt or registry number, you'll receive a store credit.
Items bought in a store must go back to a store. Items bought online can be returned in a store (free) or by mail.
Mail returns are free for Star Rewards members. Everyone else has $9.99 (plus tax) deducted from the refund.

Returning a Macy's gift without a receipt

Macy's may be able to find the purchase using an account number.
Without proof of purchase, you may receive store credit for the lowest selling price in the last 90 days. That's the figure on our Macy's pages. One section of Macy's policy page (registry returns) mentions 180 days instead, so ask the store which one applies to you.
A name and address may be required to process the return.

What you get back: store credit, gift card or refund?

Store credit, both with a gift receipt and without proof of purchase. Refunds to the original payment go to the giver's card.

ID and no-receipt limits

Macy's policy says a name and address may be required for returns without proof of purchase. It doesn't state a photo ID rule.
Items must be unworn and unaltered, in original condition, with tags attached. Fine jewelry and watches are inspected before a refund, which can take up to 14 business days.

Return windows that apply to gifts

The last column shows the deadline for a gift bought (or, where the store counts from delivery, delivered) on Dec 15, 2026.

Gift	Macy's rule	Bought Dec 15, 2026
Most merchandise bought Oct 5–Dec 31, 2026	Holiday extension (normally 30 days)	Jan 31, 2027
Most merchandise outside the holiday dates	30 days from delivery or purchase	Doesn't apply (Dec 15 is inside the holiday dates)
Items sold by Dyson and Mac Duggal	30 days (excluded from the holiday extension)	Jan 14, 2027
Burberry	14 days, Herald Square only, original receipt required	Dec 29, 2026
Last Act, gift cards, food, beverages, plants, gourmet gifts, altered or personalized items	Final sale	Not returnable

Example dates add calendar days to Dec 15, 2026 (Dec 16 is day 1). If a store counts the purchase day itself as day 1, the deadline is a day earlier. Each store says whether the clock starts at purchase or at delivery; for a gift, that's when the giver bought it or it arrived, not when you opened it. Go by the date on the gift receipt or order.

Tips before you go

If your gift came with a free promotional gift, return both together or the gift's value may be deducted.
Designer and partner brands (Burberry, Louis Vuitton, Longchamp, Lids, ReBag) have their own rules. Check before you go.

Can I return a gift to Macy's without a receipt?

Yes, for store credit. Macy's says a gift receipt or registry number gets you store credit, and without proof of purchase it may give store credit at the item's lowest selling price in the last 90 days. A name and address may be required. Most gifts bought Oct 5–Dec 31, 2026 can go back until Jan 31, 2027. Store returns are free.

What do I get back when I return a gift to Macy's?