How do I return a Christmas gift to Lowe's?

Short answer: You need proof of purchase—Lowe's says it doesn't accept returns without it. Lowe's can validate the purchase with a receipt, order number, the payment card or wallet used, a phone number or a rewards account, so ask the giver for one of those. Photo ID may be required.

Details

Gift card or merchandise card purchases are refunded as in-store credit.
Christmas and Halloween decor must be returned on or before the holiday; post-holiday purchases are final sale.

How long you have

Most new, unused merchandise: 90 days (365 days on many Lowe’s credit purchases).
TVs/electronics, liquid paint and most outdoor power equipment: 30 days.
Major appliances and several power tools/equipment categories: 48 hours.

Source: Lowe's official return policy · Last verified 2026-10-14

Policies change and stores may make exceptions—confirm with the official page before you go.