How do I return a Christmas gift to Best Buy?

Short answer: Bring the gift to Best Buy with the packing slip or receipt; the payment card used also helps the store find the purchase. Without proof of purchase, Best Buy may give store credit only, limit or deny the return, and may not refund tax or fees.

Details

Items should be in like-new condition with all accessories and packaging; missing pieces can mean a denial or deduction.
Opened Best Buy entertainment media can only be exchanged for the identical item.

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Most products: 15 days (60 days for My Best Buy Plus/Total members, excluding Marketplace).
Activatable devices such as phones: 14 days (Verizon activatable: 30 days).
Halloween/Christmas decoration categories: 15 days for everyone.
Best Buy’s policy page didn’t show a 2026 holiday extension when we checked on Oct 14, 2026.

Fees and non-returnables

$45 restocking on many activatable devices; 15% on drones, cameras, lenses, camcorders, projectors and other listed items (no fee if unopened, or in certain states).
Non-returnable once opened: consumables, bodily-fluid products, SIM kits, LEGO and more.

Source: Best Buy official return policy · Last verified 2026-10-14

Policies change and stores may make exceptions—confirm with the official page before you go.

How do I return a Christmas gift to Best Buy?

Details

Watch the short window

Fees and non-returnables

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