Can I Return This?
Samsung return policy
Most Samsung.com purchases can be returned within 15 days of delivery; return shipping is free, but many products carry a 5% or 15% restocking fee.
Verified from official page · Last verified 2026-10-19
Samsung.com gives 15 days from delivery to request a return, with free return shipping but restocking fees of 5% to 15% on most categories unless the item is damaged or defective.
- Standard return window
- 15 days from delivery for most items bought on Samsung.com or the Shop Samsung app; then 15 days to ship it back
- Receipt / no-receipt
- Only Samsung.com / Shop Samsung app purchases. Products bought from other retailers go back to that retailer. Your exact deadline is on the My Orders page.
- Opened / used items
- Return with everything that came in the box (chargers, cords, manuals, remotes, stands, S Pen). Phones, tablets, computers and wearables: turn off security features, sign out of accounts and factory reset. Damaged, altered or incomplete products are rejected.
- Exceptions
- Restocking fee (change of mind): 15% home appliances; 5% Z Series phones, tablets, watches, Buds, laptops, Galaxy Ring, TVs, monitors and audio; no fee on Galaxy S Series and A Series phones
- Fees waived if the item arrives damaged or defective
- Damage/defects must be reported within 5 days of delivery (or 2 days after installation, whichever is later)
- Shipping, installation and other service fees are non-refundable
- Some appliance and TV windows can be extended by a promotion—check My Orders
- Refund method
- Return shipping is free. Refund of the product price less any restocking fee.
- Holiday extensions
- No holiday extension stated on the return-policy article we loaded (Oct 19, 2026); Samsung says promotions can extend some windows, shown on My Orders.
Official policy: https://order-help.us.samsung.com/articles/returns-refunds/what-is-samsungs-return-policy/669e3173cd7d5a05a5318406
Samsung return FAQs
How long do I have to return to Samsung?
15 days from delivery to request a return for most Samsung.com and Shop Samsung app purchases, then 15 more days to ship it back. Check My Orders for your exact date.
Does Samsung charge a restocking fee?
Often, for change-of-mind returns: 15% on home appliances and 5% on Z Series phones, tablets, watches, Buds, laptops, TVs, monitors and audio. Galaxy S Series and A Series phones have no restocking fee, and fees are waived for damaged or defective items.
Can I return an opened Samsung phone?
Yes, within 15 days of delivery, complete with accessories and after a factory reset. S Series and A Series phones have no restocking fee; Z Series phones carry 5%.
Can I return a Samsung product bought at Best Buy to Samsung?
No. Samsung says products bought from other retailers must be returned to that retailer under its own policy.
Similar stores: Electronics & tech
- Apple return policy — 14 days from receipt
- Best Buy return policy — 15 days (60 for Plus/Total members)
- Dell return policy — 30 days from invoice
- GameStop return policy — 15 days new unopened; 7 days pre-owned
- Guitar Center return policy — 45 days (14 for recording/DJ gear)
- Microsoft Store return policy — 60 days from receipt
- Newegg return policy — 30 days (15 for PCs/monitors)
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